w4life Privacy Policy

1. Introduction and Scope

1.1 This Privacy Policy describes how w4life ("w4life," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you" or "Player") who access or use the w4life online gaming platform available at w4life.net, including the w4life mobile application and all associated services (collectively, the "Platform").

1.2 This Privacy Policy applies to all personal data collected by w4life in connection with your use of the Platform, whether you are a registered Player, a prospective Player browsing the Platform, or a visitor to the w4life website.

1.3 This Privacy Policy is governed by and construed in accordance with the Data Privacy Act of 2012 of the Republic of the Philippines (Republic Act No. 10173) and its Implementing Rules and Regulations, together with all applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.

1.4 This Privacy Policy should be read together with the w4life Terms and Conditions, which are available at w4life.net/terms-conditions.

2. Data Controller Information

2.1 For the purposes of the Data Privacy Act of 2012, w4life is the personal information controller in respect of the personal data collected through the Platform. This means that w4life determines the purposes and means of processing your personal data.

2.2 If you have any questions or concerns about how w4life processes your personal data, or if you wish to exercise any of your rights under Philippine law, please contact our Data Protection Officer using the details set out in Section 14 of this Privacy Policy.

3. Personal Data We Collect

3.1 w4life collects the following categories of personal data from Players:

3.1 Identity and Contact Data

• Full legal name as it appears on a government-issued identification document;
• Date of birth (for age verification purposes — players must be 21 years of age or older);
• Residential address, including barangay, city or municipality, province, and postal code;
• Email address and mobile phone number;
• Government-issued identification number (e.g., PhilSys ID, passport, driver's licence, SSS, GSIS, or TIN number).

3.2 Financial Data

• GCash or PayMaya mobile wallet number;
• BPI, BDO, Metrobank, or other bank account details used for deposits or withdrawals;
• Transaction history, including deposit amounts, withdrawal amounts, and dates;
• Source of funds declarations where required by anti-money laundering regulations.

3.3 Gaming and Account Data

• Account username and encrypted password;
• Gaming history, including games played, wagers placed, wins, and losses;
• Bonus and promotional activity;
• Responsible gaming settings, including deposit limits, loss limits, and self-exclusion status;
• Customer support communications and complaint records.

3.4 Technical and Usage Data

• IP address and approximate geolocation data;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the Platform;
• Cookies and similar tracking technology data (see Section 8).

3.5 Verification Documents

• Copies of government-issued photo identification documents submitted during KYC verification;
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie or liveness check images submitted during identity verification.

4. How We Collect Your Data

4.1 w4life collects personal data through the following means:

• Directly from you — when you register for an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion;
• Automatically — through cookies, web beacons, and similar technologies when you access and use the Platform (see Section 8);
• From third parties — including identity verification service providers, payment processors (such as GCash and PayMaya), fraud prevention services, and regulatory authorities where required by law.

4.2 Where w4life receives personal data about you from a third party, we will handle that data in accordance with this Privacy Policy and will inform you of the source of the data where required by applicable law.

5. Legal Basis for Processing

5.1 w4life processes your personal data on the following legal bases under the Data Privacy Act of 2012:

6. How We Use Your Personal Data

6.1 w4life uses the personal data we collect for the following purposes:

• To create, verify, and manage your w4life Account;
• To verify your identity and age in compliance with Philippine gaming regulations and KYC requirements;
• To process deposits, withdrawals, and other financial transactions through GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion and limit settings;
• To provide customer support and respond to your enquiries and complaints;
• To send you transactional communications relating to your Account, including deposit confirmations, withdrawal notifications, and security alerts;
• To send you marketing and promotional communications about w4life offers and games, where you have consented to receive such communications;
• To personalise your experience on the Platform based on your gaming preferences and activity;
• To comply with our legal and regulatory obligations under Philippine law, including reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC);
• To improve the Platform, develop new features, and conduct internal analytics and research.

6.2 w4life will not use your personal data for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your consent or establishing another lawful basis for processing.

7. Sharing Your Personal Data

7.1 w4life does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Identity verification providers — third-party KYC and liveness check service providers who assist us in verifying your identity and age;
• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers who process your deposits and withdrawals;
• Fraud prevention and security services — providers who help us detect and prevent fraudulent activity on the Platform;
• IT and cloud infrastructure providers — companies that host and maintain the technical infrastructure of the w4life Platform;
• Customer support platforms — service providers who assist us in delivering live chat and email support to Players;
• Regulatory and law enforcement authorities — including PAGCOR, the AMLC, the National Privacy Commission, and other Philippine government agencies, where we are required by law to disclose your data;
• Legal and professional advisers — lawyers, accountants, and auditors who provide professional services to w4life, subject to strict confidentiality obligations.

7.2 All third-party service providers who process personal data on behalf of w4life are required to enter into data processing agreements that obligate them to protect your personal data in accordance with the Data Privacy Act of 2012 and this Privacy Policy.

7.3 Where w4life is required to transfer personal data outside the Philippines, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable Philippine data protection law.

8. Cookies and Tracking Technologies

8.1 w4life uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your session, and collect analytics data. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language and game settings, to provide a more personalised experience.
• Analytics Cookies: These cookies collect anonymised information about how Players use the Platform, including which pages are visited most frequently and how long sessions last. This data helps us improve the Platform.
• Marketing Cookies: Where you have consented, these cookies track your activity on the Platform to enable us to deliver relevant promotional content and offers.

8.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, disabling them through your browser may prevent you from accessing certain features of the Platform.

8.3 w4life does not use cookies to collect sensitive personal information such as financial data or government identification numbers.

9. Data Security

9.1 w4life implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the w4life Platform;
• Encryption of sensitive personal data at rest using industry-standard encryption algorithms;
• Role-based access controls limiting access to personal data to authorised personnel only;
• Regular security assessments and penetration testing of the Platform;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Comprehensive audit logging of all access to personal data.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, w4life will notify the National Privacy Commission and affected Players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

9.3 While w4life takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your Account login credentials and for notifying us immediately if you suspect any unauthorised access to your Account.

10. Data Retention

10.1 w4life retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable Philippine law and regulations.

10.2 The following retention periods apply to the main categories of personal data held by w4life:

10.3 Upon expiry of the applicable retention period, w4life will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

11. Your Rights Under Philippine Law

11.1 Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in respect of your personal data held by w4life:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed by w4life, as set out in this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data that w4life holds about you, together with information about how it is being processed.
• Right to Rectification: You have the right to request that w4life correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure or Blocking: You have the right to request that w4life delete or block your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that w4life has processed your personal data in violation of the Data Privacy Act of 2012.

11.2 To exercise any of the rights listed above, please contact our Data Protection Officer using the details set out in Section 14. w4life will respond to all valid requests within 15 business days of receipt. In complex cases, we may extend this period by a further 15 business days, in which case we will notify you of the extension and the reason for it.

11.3 w4life may need to verify your identity before processing any request to exercise your rights. This is to ensure that personal data is not disclosed to, or amended at the request of, an unauthorised person.

12. Children and Minors

12.1 The w4life Platform is strictly intended for individuals who are 21 years of age or older. w4life does not knowingly collect personal data from persons under the age of 21.

12.2 If w4life becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant Account, void any Wagers placed, and take steps to delete the personal data of the minor from our systems as soon as practicable.

12.3 If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to w4life, please contact us immediately using the details in Section 14 so that we can take appropriate action.

13. Changes to This Privacy Policy

13.1 w4life reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the Platform. We will post the updated Privacy Policy on the Platform with a revised effective date.

13.2 Where any amendment to this Privacy Policy materially affects your rights or the way in which we process your personal data, w4life will provide you with reasonable advance notice by posting a prominent notice on the Platform or by sending an email to the address registered on your Account.

13.3 Your continued use of the w4life Platform following the effective date of any amendment to this Privacy Policy constitutes your acknowledgement of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

14. Contact and Complaints

14.1 If you have any questions, concerns, or complaints about this Privacy Policy or the way in which w4life processes your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the w4life Platform
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days

14.2 If you are not satisfied with our response to your privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official website.

14.3 For responsible gaming concerns, please visit our Responsible Gaming page or contact our support team directly.

This Privacy Policy was last updated on 1 January 2026. The current version of this Privacy Policy supersedes all previous versions. If you have any questions, please contact us before using the w4life Platform.